CRM/ERP Implementation

CRM is an acronym for Customer Relationship Managment.

"The purpose of business is to create and keep a customer." -- Peter Drucker

Customer Relationship Management (CRM) helps businesses to do exactly that – to create and keep a customer. Customer Relationship Management Systems are technology assisted systems, which enables enterprises to create and retain customers.

To read more about CRM, you can access Digisystem's Blog post on CRM by clicking here.

ERP is an industry standard acronym for Enterprise Resource Planning. ERP is an Information Technology (IT) supported system, used to integrate the data and processes of an organization in a seamless fashion. In the earlier days of ERP, the term ERP was used to refer to the way large organizations planned to use their organizational wide resources. Today, ERP systems are used in all types of organizations, from small to medium sized and large organizations.

The most important advantage of ERP system is the system’s ability to bring down operating costs and saving valuable time that would otherwise be wasted in manual procedures and unwanted delays. An ERP system also ensures faster processing of information, reduces the burden of documentation and associated manual workflows, avoids repeated data entry, and reduces cycle time. Another major advantage is efficient Customer Relationship Management. Customer queries and complaints can be tracked to closure very efficiently resulting in high levels of customer satisfaction – a key parameter in evaluating the performance of any business organisation.

To know more about ERP, you can read Digisystem's Blog post on ERP by clicking here.

Digisystem Consulting helps your business implement cost effective, efficient and easy to use Customer Relationship Managment & Enterprise Resource Planning systems which ensures adequate IT support for your marketing efforts, customer service efforts and all aspects of business operations.

To know more and to discuss your requirements with us, please click here.

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